Privacy Policy

1. Introduction

Shine by Design Detailing & Polishing (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you interact with us — including through our website, Google Ads lead forms, phone inquiries, and in-person visits.

By submitting your information through any of our contact forms or lead forms, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Your full name, email address, and phone number.
• Vehicle Information: Details about your vehicle(s), including make, model, year, condition, and any other vehicle-specific information you provide when requesting a quote or booking a service.
• Voluntarily Provided Information: Any additional details you choose to share when submitting a quote request, scheduling an appointment, or contacting us for customer service purposes (for example, photos, descriptions of damage, service preferences, or special instructions).
• Usage & Technical Information: When you visit our website, we may automatically collect certain technical data such as your IP address, browser type, device type, pages viewed, and referring URL. This data is collected through cookies and similar technologies and is used solely to improve website performance and measure advertising effectiveness.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to Inquiries: To reply to your questions, requests, or messages submitted through our website, Google Ads lead forms, phone, or email.
• Providing Quotes: To prepare accurate service estimates for detailing, ceramic coatings, paint protection film, window tinting, undercoating, truck polishing, and other services.
• Scheduling Services: To book appointments, confirm service dates, and coordinate drop-off or pick-up of your vehicle.
• Communicating With Customers: To send appointment reminders, service updates, invoices, follow-up messages, and relevant information about your vehicle’s service history with us.
• Managing Customer Relationships: To maintain accurate records of your service history, preferences, and prior interactions so we can provide consistent, high-quality service.
• Improving Our Services & Marketing: To analyze how customers find and interact with our business, improve our website, and measure the effectiveness of advertising campaigns, including Google Ads.

We do not sell your personal information. We do not use your information for any purpose incompatible with those listed above without your prior consent.

4. Google Ads & Lead Forms

We use Google Ads to promote our services. Google Ads lead forms allow you to submit your contact and vehicle information directly within a Google ad. Information submitted through a Google Ads lead form is transmitted to us by Google and is subject to both this Privacy Policy and Google’s Privacy Policy.

We use Google’s advertising tools (including Google Analytics and Google Tag Manager, where applicable) to understand how visitors interact with our website and ads. These tools may use cookies or similar tracking technologies. You can opt out of Google’s use of cookies for advertising by visiting Google Ads Settings.

5. Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business. These providers are only given access to the information they need to perform their specific function and are not permitted to use it for any other purpose. They include:

• Customer Relationship Management (CRM) & Scheduling Software: We use scheduling and CRM platforms to manage appointments, store customer records, and send communications.
• Email & SMS Communication Tools: We may use email or text messaging platforms to send appointment confirmations, reminders, quotes, and follow-up messages.
• Payment Processing: Payment information is processed through secure, PCI-compliant third-party payment processors. We do not store full payment card details on our systems.
• Google (Advertising & Analytics): As described above, we use Google Ads and related tools for advertising and website analytics.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to maintain accurate service records, and to comply with applicable legal and accounting obligations. When your information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Your Privacy Rights

Depending on your province of residence, you may have certain rights regarding your personal information under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

These rights may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that inaccurate or incomplete information be corrected.
• Withdrawal of Consent: The right to withdraw your consent to our collection or use of your personal information at any time, subject to legal or contractual restrictions.
• Complaint: The right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information in Section 9 below.

8. Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.